Help center

How can we help?

Quick answers for accounts, payments, verification and business tools.

How do I start using SawaPay?

Create an account, verify your email, then complete the required identity or business verification for the features you want to use.

Why do I need a transaction PIN?

It adds a separate approval step for financial actions and is different from your sign-in password.

Where can I see my transactions?

Your account dashboard keeps transaction history, status and references together in the Transactions section.

How do business payments work?

Verified businesses can use the payment tools available in their Business Dashboard, including links, QR and checkout where supported.

What if a payment is still pending?

Open the transaction details first. If the status does not update, contact support from your signed-in account so the team can investigate the reference.

Need account-specific help?

Sign in and open a support request from your dashboard.

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